Compare
AI in customer service and CRM tools compared
AI features in the systems that hold your customers’ conversations and records, which usually means personal information belonging to other people.
| Tool | Our rating | What our profile says first about training on your data | Profile last verified |
|---|---|---|---|
| Intercom Fin | 2 of 5 | “UPDATED 3 OCTOBER 2026: INTERCOM’S TERMS NOW SAY IT CAN TRAIN ITS AI ON YOUR DATA.” | 3 Oct 2026 |
| Zendesk AI (Advanced AI / Resolution Platform) | 2 of 5 | “TRAINING: YES FOR ZENDESK'S OWN LABEL MODELS, NO FOR THE GENERATIVE FEATURES.” | 3 Oct 2026 |
| HubSpot AI (Breeze) | 2 of 5 | “HUBSPOT TRAINS ITS OWN AI MODELS ON CUSTOMER DATA BY DEFAULT. A SUPER ADMIN CAN TURN THIS OFF WITHOUT LOSING AI FEATURES. HUBSPOT'S AI SERVICE PROVIDERS ARE BARRED FROM TRAINING.” | 3 Oct 2026 |
| Salesforce Einstein / Agentforce | 2 of 5 | “NO TRAINING BY THE THIRD-PARTY MODELS. SALESFORCE'S OWN ACCESS TO YOUR DATA, INCLUDING TO TRAIN GLOBAL PREDICTIVE AI MODELS, IS ON BY DEFAULT.” | 3 Oct 2026 |
Each row is taken live from that tool's profile, so a correction there shows here at once. The training column quotes the profile's own opening line word for word; the full section, with the plan-by-plan detail and the vendor documents it rests on, is on the profile. Ratings are our opinion, on the scale explained in our methodology. On the current 1 to 5 risk rating, 1 is the lowest risk. Vendors change their terms, so check the date and the vendor's current documents before you rely on a row. General information, not legal advice.